Refund and Returns Policy

Refund and Returns Policy for Gown Gallery LLC

At Gown Gallery LLC, we are committed to providing high-quality men’s down clothing and ensuring customer satisfaction. If you are not completely satisfied with your purchase, our Refund and Returns Policy is here to help. This policy outlines the terms and conditions for returning or exchanging items, as well as requesting refunds. Please read this document carefully to understand your rights and responsibilities.

1. Eligibility for Returns

1.1 Returnable Items

You may request a return or refund for the following items:

  • Products that are unused, unworn, and in their original condition.
  • Products with all original tags, labels, and packaging intact.
  • Products purchased directly from Gown Gallery LLC via our official website.

1.2 Non-Returnable Items

The following items are not eligible for return:

  • Products marked as “Final Sale” or “Clearance.”
  • Customized or personalized items.
  • Products damaged due to improper use, washing, or handling.
  • Gift cards or promotional items.

1.3 Timeframe for Returns

  • Returns must be initiated within 30 days of the delivery date.
  • Items returned outside this timeframe may not be eligible for a refund or exchange.

2. Conditions for Returns

To be eligible for a return:

  • The item must be in its original condition and packaging, free from stains, odors, or signs of wear.
  • Items must include all original tags and labels.
  • You must provide proof of purchase (e.g., order confirmation email or receipt).

3. How to Initiate a Return

3.1 Contact Customer Service

To start a return, please contact our Customer Service team at:

Provide the following details:

  • Order number.
  • Item(s) you wish to return.
  • Reason for the return (e.g., wrong size, defective item).

3.2 Await Authorization

Once your return request is reviewed, we will issue a Return Merchandise Authorization (RMA) number. Returns will not be accepted without an RMA number.

3.3 Prepare the Package

  • Pack the item securely in its original packaging or equivalent protective packaging.
  • Include the RMA number in the return package.

3.4 Ship the Package

  • Return shipping instructions will be provided upon approval of your return.
  • Use a trackable shipping method to ensure safe delivery. Gown Gallery LLC is not responsible for lost or damaged packages during return transit.

4. Return Shipping Costs

4.1 Responsibility for Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item shipped by us, we will cover the return shipping costs.
  • For all other returns (e.g., wrong size, change of mind), the customer is responsible for return shipping costs.

4.2 Prepaid Return Label

  • In eligible cases, we will provide a prepaid return label. If you choose not to use our prepaid label, you may ship the item back using your preferred carrier at your own expense.

5. Refund Process

5.1 Conditions for Refunds

Refunds will only be issued for items that meet the return eligibility criteria. Refunds will be processed using the original payment method.

5.2 Refund Timeline

  • Once we receive and inspect your returned item, we will notify you via email about the status of your refund.
  • Approved refunds will be processed within 5-7 business days. Please note that your bank or credit card company may take additional time to post the refund.

5.3 Partial Refunds

In certain cases, only partial refunds will be issued:

  • Items returned in a condition that shows signs of use or damage not caused by shipping or manufacturing defects.
  • Items returned without their original tags or packaging.

6. Exchanges

6.1 Eligibility for Exchanges

  • Exchanges are accepted for items that are defective, damaged, or sent incorrectly.
  • If you wish to exchange an item for a different size or color, contact us to check availability.

6.2 Process for Exchanges

  1. Follow the steps outlined in “How to Initiate a Return.”
  2. Indicate that you prefer an exchange rather than a refund.
  3. Once the original item is received and inspected, we will ship the replacement item.

6.3 Exchange Shipping

  • For defective or damaged items, we will cover the shipping cost for the replacement item.
  • For size or color exchanges, the customer is responsible for shipping costs unless the exchange is due to our error.

7. Cancellations

7.1 Cancelling an Order

  • Orders may be canceled before they are shipped. To cancel an order, contact us as soon as possible at account@gowngallery.website or 475-284-6890.
  • If your order has already been shipped, it cannot be canceled, and you will need to follow the return process.

7.2 Refund for Canceled Orders

  • Refunds for successfully canceled orders will be processed within 3-5 business days to the original payment method.

8. Damaged or Defective Items

8.1 Reporting Damages

If you receive a damaged or defective item, notify us within 7 days of delivery. Provide:

  • A description of the issue.
  • Photos of the damaged or defective item and packaging.

8.2 Resolution Options

  • Replacement of the defective item at no additional cost.
  • Full refund for the damaged or defective item.
  • Assistance with repairs (if applicable).

9. Non-Returnable Situations

Refunds and exchanges will not be granted in the following situations:

  • The return is initiated after the 30-day window.
  • The returned item shows signs of wear, washing, or tampering.
  • The item is missing its original packaging, tags, or accessories.

10. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please feel free to contact us:

  • Company Name: Gown Gallery LLC
  • Address: 3538 Valleston Pkwy, Toledo, OH 43607-1198
  • Email: account@gowngallery.website
  • Phone: 475-284-6890

Our Customer Service team is available to assist you during business hours. Thank you for choosing Gown Gallery LLC for your shopping needs!

11. Updates to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. Please review this policy periodically to stay informed of any updates.

Thank you for your understanding and cooperation!

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