Transportation Policy for Gown Gallery LLC
Effective Date: [Insert Date]
At Gown Gallery LLC, we are dedicated to providing a seamless and efficient shopping experience for our customers, including timely and reliable delivery of your purchases. This Transportation Policy outlines our shipping, delivery, and related procedures to ensure that your orders reach you in excellent condition and on time. Please read this policy carefully to understand the terms and conditions that govern our transportation services.
1. Shipping Destinations
We currently ship to all 50 states within the United States, including Alaska and Hawaii. At this time, we do not offer international shipping. If you are located outside the United States and are interested in our products, please contact us directly at account@gowngallery.website for inquiries about future shipping options.
2. Order Processing Time
2.1 Standard Processing Time
- Orders are processed within 1-2 business days of being placed, excluding weekends and holidays.
- Processing time may vary during peak seasons, sales events, or unforeseen circumstances. In such cases, we will notify you via email of any delays.
2.2 Custom and Bulk Orders
- Orders for customized products or bulk purchases may require additional processing time. We will provide an estimated processing timeline during checkout or via email.
3. Shipping Methods and Delivery Options
We offer a variety of shipping methods to cater to your preferences and urgency:
3.1 Standard Shipping
- Delivery Time: 5-7 business days.
- Cost: Free for orders over $100; $9.99 flat rate for orders under $100.
3.2 Expedited Shipping
- Delivery Time: 2-3 business days.
- Cost: Calculated at checkout based on package weight, size, and destination.
3.3 Overnight Shipping
- Delivery Time: 1 business day (orders must be placed before 12 PM EST to qualify for same-day processing).
- Cost: Calculated at checkout.
3.4 Shipping to Remote Areas
- Delivery to remote locations, such as Alaska and Hawaii, may take an additional 2-3 business days.
- Additional shipping fees may apply, which will be reflected during checkout.
4. Packaging and Handling
At Gown Gallery LLC, we take great care to ensure that your products are packaged securely to avoid damage during transit:
- All items are inspected before shipment.
- Down clothing is packed in durable, eco-friendly packaging to maintain quality and reduce environmental impact.
- If an item requires special handling, we will notify you in advance.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to monitor your shipment’s progress.
- You can track your package in real-time via our website or the carrier’s website.
- If you do not receive a tracking email within 48 hours of placing your order, please contact us at account@gowngallery.website.
6. Delivery Policy
6.1 Delivery Schedule
- Deliveries are made Monday through Saturday, excluding public holidays.
- For expedited and overnight shipping, please ensure someone is available to receive the package to avoid delays.
6.2 Signature Requirements
- A signature may be required for high-value items to ensure secure delivery.
- If no one is available to sign for the package, the carrier may leave a notice with instructions for redelivery or pickup from a local facility.
6.3 Undeliverable Packages
If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect the package, we will contact you to arrange reshipment. Additional shipping fees may apply.
7. Shipping Costs
7.1 Standard Shipping Costs
- Free Shipping: Orders over $100 qualify for free standard shipping.
- Flat-Rate Shipping: A $9.99 flat rate applies to orders under $100.
7.2 Additional Charges
- Oversized or heavy items may incur additional shipping fees, which will be calculated and displayed during checkout.
- Expedited and overnight shipping costs are calculated based on the carrier’s rates and will be displayed at checkout.
8. Lost, Damaged, or Delayed Shipments
8.1 Lost Shipments
- If your package is lost in transit, please notify us immediately. We will work with the carrier to locate your package or issue a replacement or refund.
8.2 Damaged Shipments
- If your package arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damaged item and packaging, and we will work to resolve the issue through a replacement or refund.
8.3 Delayed Shipments
- Delivery times are estimates and may be affected by factors beyond our control, such as weather conditions or carrier delays. We are not responsible for delays caused by the shipping carrier, but we will assist you in resolving any issues.
9. Return Shipping
If you need to return an item, please refer to our Refund and Returns Policy for detailed instructions.
- Eligible Returns: Items must be in their original condition and packaging.
- Return Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
- For eligible returns, we will provide a prepaid return label.
10. International Shipping
At this time, Gown Gallery LLC only ships within the United States. We are working on expanding our services to international locations in the future. Stay tuned for updates.
11. Contact Us
If you have any questions or concerns about our transportation policy or need assistance with your order, please contact us:
- Company Name: Gown Gallery LLC
- Address: 3538 Valleston Pkwy, Toledo, OH 43607-1198
- Email: account@gowngallery.website
- Phone: 475-284-6890
Our customer support team is available to assist you during business hours, and we are committed to resolving any issues promptly.
12. Policy Updates
Gown Gallery LLC reserves the right to update or modify this Transportation Policy at any time. Changes will take effect immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our shipping practices.
Thank you for choosing Gown Gallery LLC for your shopping needs. We are committed to delivering your orders with care, efficiency, and reliability.